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Saturday, December 11, 2010

We Receiced an Unexpected Award for Roofing

Ryan called me all excited. He took the call. On our first year at Angie's List we received the Super Service Award for roofing. Wow. Didn't expect that.
While the BBB is answering questions about giving companies good ratings in exchange for dues or a simple response that states the client is wrong, Angie's List has opened an interactive website that bears all. The customers write about their experiences and the business may respond. The customer also grades their experience in several categories: price, punctuality, professionalism, quality, and overall. From "A" to "F." It's right out there in the open.
Here's how Angie describes it: "A $20 Angie’s List membership to find the best local roofer is nothing compared to the $20,000 price tag of a roofing job. Angie’s List knows the identity of every reviewer and because of that, our members trust Angie’s List reviews to help them make the best hiring decisions..."
The members search for whatever they happen to need and a list of companies come up. The are advertisers but anyone Angie has heard about is also on the list. Whether or not a business wants to be rated or not, Angie is going to post whatever she has received.
While some people can't be made happy, you can get the big picture of a company's moral and professional fiber. We've made two people mad but we didn't do business with them Those ratings are there to see but do not effect our grade. Another gave me a "D" but a good write up. She later changed it to "C" after I pointed out the conflict between her words and her rating. I poured my heart into that very difficult job that I doubt anyone else could have done. We made a 100% cathedral ceiling on a nearly vertical pitch very energy efficient and 100% venting. We have some secret technology that the Chinese are trying to steal.
Then there's the others. Page after page of "Page of Happiness." The stories are their of the miracles we pulled off, the preexisting problems that no one knew were there, the death trap carbon monoxide attic that only we inspected, the small or no existent holes in the soffit vents that no other contractor inspected, the imbalanced ventilation, the broken rafters no one saw but us, the horror we found and fixed for pennies on the dollar.
Yes we have a new feather in our cap to add to the others.
We have lead removal and disposal certified experts.
We have certified people from several manufacturers.
We are Vinyl Siding Institute certified.
Mater Elite for GAF.
BBB with an A, which is not saying much as I know a lot of scoundrels with an A.
And lastly, I want to thank everybody we had the opportunity to help this year, especially those of you who paid and the ones who took the time to rate us at Angie's List.
It has been an honor having you honor us. We are proud.

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